Depending on your business model, your tasting room may be a traditional retail environment, a trendy table-service environment or a combination of both. VinNOW's POS is designed to work the way you do.
Our Retail Mode completes the transaction with the swipe of a card. This mode would be chosen if you are selling bottles and merchandise without table service and where no gratuity would be included. Credit card processing fees are less when running in this mode since there is no preauthorization of the credit card and capture of funds at a later time in the shift.
While running in retail mode, you can:
- Ring up products
- Select the method of Payment
- Swipe the card
- Present guest with a receipt copy for signature
- Email or Print guest receipt
Our Restaurant Mode completes the transaction by presenting the guest with a "Pre-Auth" ticket allowing them to include a tip that is added after the guest leaves. This mode would be used if you have a wine-by-the-glass program, provide table service or just generally have the need to run a guest tab. VinNOW's newest version has you covered. Running in Restaurant Mode has some definite advantages and provides your customer with the familiar feel of un-rushed guest services with a comfortable way to handle gratuity.
While running your POS workstation in Restaurant mode, you can:
- Start a tab/ticket
- Suspend the Sale with a click of a button
- Resume the sale to add additional items or print the guest check
- Pre-authorize the guests credit card
- Present Guest with a tip ticket for their signature and the guest receipt
- Add gratuity to the transaction
- Capture the final funds
Want both options:
Truth be told, there are times when a tip line is not appropriate and pre-authorization slows down the process or you want to avoid the associated higher credit card processing fees
- Choose which workstations run in retail mode and which run in restaurant
- There's no need to pre-authorize cards for back office orders or wine club runs
- Choose to turn off the pre-authorization at the POS card processing screen on a single transaction with a click
- Choose to turn off the pre-authorization at the POS card processing screen on a single transaction with a click when running in Restaurant Mode but the guest is not running a tab and is simply buying bottles or merchandise
VinNOW offers fully integrated credit card processing, to keep your work secure, smooth and easy. Rather than processing cards in a disconnected system, VinNOW keeps it all fully automated and connected from within the VinNOW screens.
Payment card information is passed to the card processor, using point-to-point encryption. The cards are stored in the processor's secure vault and tokens are returned to your VinNOW database allowing wine club processing and card-on-file transactions without storing any sensitive payment card data in your system.
Prior to tokenization, VinNOW Software was the only wine sales software system to receive a passing grade by the PCI Security Standards Council. VinNOW software was thoroughly evaluated and received this passing grade for meeting all of the requirements to customer credit card information secure.
Credit card information is no longer handled or stored in the VinNOW software system, eliminating many of the cumbersome PCI validation requirements.
This fraud-reduction technology seeks to protect card issuers, merchants and consumers from losses due to the use of counterfeit and stolen payment cards at the point-of-sale. EMV Smart Cards are embedded with a chip that interacts with a merchant's card reading device, helping to ensure the card is valid and belongs to the user. This chip technology is virtually impossible to duplicate. The technology also assists in insulating developers from complex device driving and card brand certifications.
Point-to-Point (P2P) encryption is designed to render cardholder data virtually unreadable, encrypted at the device. Merchants are unable to view card numbers after the swipe or hand-key. The providers chosen by VinNOW have certified devices that employ P2P Encryption technology so you can rest assured your customers' data is secure.
Cardholder data is replaced by digital "tokens" based on this technology. The sensitive data is stored in the more secure system at the processor level rather than in the your VinNOW environment.