Members may be in as many wine clubs as they like, each with a separate set of rules. They can even designate different credit cards for specific wine clubs.
Gift memberships are easily and automatically managed allowing you to specify the number of shipments or set an expiration date.
Members can pay in advance, putting money on their accounts that is recorded and reduced every time they get a shipment. This allows a customer to leave a credit card on file or for "annual payment upfront" clubs.
Tracking to handle special request orders such as adding more wine to a shipment or if they have a special preference.
Send an email to all declined credit card owners or hold for payment orders.
Send an email to all hold for pickup orders.
Send email to all members whose credit card will expire by the next shipment. And the ability to search for expired cards prior to club shipments.
Skip only the next shipment for a member or put a shipment on hold for a specified date range. VinNOW can even skip specified months each year, very useful for skipping summer shipments to hot areas.
Create one order and assign it to an entire group or wine club, automatically select the correct shipping charge (or no charge for Hold for Pickups) and sales tax by state and location for each wine club member.
VinNOW will warn you for potential problems such as no credit card and expired cards before you start your wine club process.
At a glance, see how many orders did not process the payment due to credit cards being declined.
Shipping made easy! With our certified integration between VinNOW and UPS/FedEx/GLS you never have to leave VinNOW to print your shipping labels. With just a couple of clicks all your labels start printing. Any errors in addresses are quickly flagged for easy label editing.
Once your wine has shipped, you can check its status from within VinNOW. As the label is being created, our UPS/FedEx/GLS integration can also send the customer the tracking number. In addition, it can notify you of delivery exceptions.
You can batch void any unpaid wine club orders. This may be useful where you have many invalid credit cards and you have been unable to resolve the problem with the customer.
You can choose to print invoices and/or packing slips by order disposition such as those for members that are "Hold for Pickup", "To be Shipped" and "Hold for Payment" for the entire club run. You may also choose to print for other selection criteria such as only those for a particular state.
Membership retention report.
Credit card expiration report to see if any cards have expired or will expire before you run your wine club.
Wine club report shows you the history of each order, amount collected and number of orders.
Shipping status report shows you the total shipping charges, with a breakdown for each customer with transportation and options charges (UPS/FedEx/GLS book rates).
Wine club summary report shows your total members, total gift members, total shipments, payments and more.